- Where do you ship to?
Currently, HEARTH & HOME APPAREL LLC only ships within the United States; we do not support orders to locations outside the U.S. at this time.
- How long does it take for an order to ship?
Orders typically require 1–3 business days for processing and preparation. Once shipped, we will provide tracking information where applicable.
- Which shipping carriers do you use?
Depending on the destination and logistics arrangements, we may use the following carriers:
USPS
UPS
FedEx
Estimated delivery time after shipment is usually 2–7 business days, though actual delivery times may vary based on destination, weather, holidays, and carrier conditions.
- How can I track my order?
Once your order has shipped, we will typically send tracking information to the email address provided at checkout.
You can use the tracking number to check your package’s status on the carrier’s official website.
- Can I cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible, and we will do our best to assist you based on the order status.
Once an order has been processed or shipped, it may not be possible to cancel it.
- Can I return or exchange items?
Unless otherwise required by applicable law, all our products are “Final Sale.”
We generally do not accept returns, exchanges, or refunds due to personal preference, change of mind, or incorrect size selection.
- What if the item I receive has a quality issue?
If you receive an item with a quality issue, please contact us within 30 days of receipt.
Please provide your order details and, if necessary, photos or videos of the item so we can verify the issue and assist you.
- Can I get a refund for quality issues?
Yes. If we confirm that the item has a quality issue covered by our policy, you may request a refund in accordance with our Refund and Returns Policy.
Approved refunds are typically issued to the original payment method used for the purchase.
- Is payment secure?
Yes.
All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
We do not store full credit card numbers or CVV security codes on our own servers.
- Do you sell my personal information?
No. We do not sell your personal information. To fulfill orders and provide services, we may share relevant information with logistics, payment, and other necessary service providers, but only to the extent required.
- Can I request to view or delete my personal information?
Depending on the privacy laws applicable in your state, you may have rights such as the right to access, correct, or delete your personal information.
To submit a privacy-related request, please contact us at the following email address:
We will respond to your inquiry as soon as possible.