Thank you for purchasing products from HEARTH & HOME APPAREL LLC.

We hope you are satisfied with your purchase. If you receive an item with a quality issue, please contact us in accordance with the policy below.

1. Refund Period

If you receive an item with a quality issue, you may contact us to request a refund within 30 days of receiving the item.

Refund requests for quality issues made after the 30-day period may not be eligible for a refund, unless otherwise required by applicable law.

2. Eligibility for Refunds

The following situations may qualify for a refund:

The item has obvious manufacturing or quality issues;
The item exhibits significant quality defects under normal use;
The item received is obviously damaged;
The item received differs significantly from the order.

We may require you to provide order details, as well as photos or videos of the item, to verify the issue and process your request.

3. Situations Not Eligible for Refunds

The following situations are generally not eligible for a refund:

Refund requests based on personal preference or a change of mind;
Incorrect size selection;
Differences in color or appearance within a reasonable range compared to the website display;
Wear and tear resulting from normal use;
Damage caused by improper use, cleaning, maintenance, or storage;
Refund requests made after the 30-day period, unless otherwise required by applicable law.

4. Refund Processing

If we confirm that the item has a quality issue covered by this policy, we will approve the refund based on the specific circumstances.

Refunds will generally be issued to the original payment method used. The time it takes for the funds to appear in your account depends on the processing times of your bank, credit card company, or other payment service provider.

5. Return Requirements

If a return is required, we will provide you with the appropriate return instructions.

Please do not return the item directly without our confirmation or authorization. When returning the item, please ensure it is properly packaged to prevent further damage during transit.

6. Contact Us

To request a refund for a quality issue, please contact us within 30 days of receiving the item and provide your order details along with a description of the issue.

Address:
7300 LAKESHORE DR
NEW ORLEANS, LA 70124-0000

Email:
[email protected]

We will review your application and respond as soon as possible after receiving it.